Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hydroshowerjet.com to be provided with a return shipping instructions.

Hydro Shower Jet is not responsible for the cost of shipping cost to return the product and highly recommends to get a trackable shipping service if your shipping an item over $75

You can always contact us for any return question at support@hydroshowerjet.com.

Order change and cancellation

Order cancellation and changes is only available within 24 hours of your order. Any orders beyond 24 hours can't be cancelled or changed due to our fulfillment process, but you're still eligible to return it within 14-days based on our return policy. 

 

Pre-Ordered Items

Pre-order items can be purchased now however they will only be shipped at the stated release date or shortly after. Please note details on item description for lead times of pre-order items.

Please be certain of your pre-order as we do not accept cancellation on pre-orders that are placed.

If you purchase a pre-order item along with other item/s, your order will not be shipped out. Your order will be held in dispatch until your pre-order item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two separate purchases. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.